Order policy


A year guarantee on every item from day of purchase
plating guarantee is for 6 month
receipt is needed in order to use the guarantee

Replace an item
 replacing an item can be only 30 days from purchase
no replaces on special orderd items

Refund
we can refund only up to 48 hours after purchase (according to consumer protection law)
in case of refund, there will be 5% canceling fee
in case of dissatisfaction from the item, the costumer will have to pay for sheeping to the store, or will need to come to the store in order to return the item. we will refund the costumer only when the item will be returned to the store.
 



Fix and repar policy

Enlarging or changing size of a jewel : 20-50 ILS

Plate repar after guarantee : 20-50 ILS

Every other fix after guarantee time: depands on the tipe of the fix


 
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Delivery policy

Door to door delivery:
Sheeping time depands on the post company in your country

In case of delay in the order, the studio staf will contact the costumer

 In cade of special order, it will be ready for delivery in 14 bussines days max

Pickup
Pickup order will be ready to collect in 5 bussines days

when the order will be ready to collect, the studio staff will notice the costumer.

For amy question you are more than welcoma to call us +972 3 6424561or Email us to mikabenami@gmail.com






 
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